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Property Management System (PMS)

Protel Air PMS (Property Management System) is a comprehensive software solution designed specifically for the hospitality industry, providing Hotels, Resorts and Accommodations of any size with tools to efficiently manage their operations, streamline workflows, and enhance guest experiences. Below is an overview of the key features and functionalities you can expect from Protel Air PMS:

Hotel Room

Reservation Management:

  • Create, modify, and cancel reservations easily with an intuitive user interface.

  • Manage room inventory, including room types, rates, and availability in real-time.

  • Handle group bookings and assign room blocks for events and conferences.

Check-In and Check-Out:

  • Quick and efficient check-in process for guests, including online check-in options.

  • Manage guest check-out and process payments securely through integrated payment gateways.

Guest Profile and History:

  • Maintain comprehensive guest profiles with contact information, preferences, and stay history.

  • Access guest data to personalize services and improve guest satisfaction.

Housekeeping and Maintenance:

  • Track the status of rooms to ensure efficient housekeeping and maintenance workflows.

  • Generate work orders for maintenance tasks and monitor their completion.

Billing and Invoicing:

  • Generate accurate bills and invoices for room charges, additional services, and taxes.

  • Handle multiple payment methods, split payments, and integrate with third-party payment processors.

Reporting and Analytics:

  • Access a wide range of reports and analytics to gain insights into occupancy rates, revenue, and performance.

  • Utilize data to make informed decisions and optimize hotel operations.

Channel Manager and Online Bookings:

  • Integrate with popular online travel agencies (OTAs) and booking platforms to manage reservations from multiple channels.

  • Synchronize room availability and rates to avoid overbooking or rate discrepancies.

Point of Sale (POS) Integration:

  • Seamlessly integrate with POS systems for restaurants, bars, and other hotel outlets.

  • Streamline billing for guest charges from various outlets to their room folio.

Guest Engagement and Communication:

  • Facilitate communication with guests through SMS, email, or in-app messages.

  • Send personalized offers, promotions, and pre-arrival information to enhance guest experiences.

Mobile Access:

  • Provide staff with mobile access to the PMS for on-the-go management and improved responsiveness.

Security and Compliance:

  • Ensure data security and compliance with industry standards and regulations.

  • Role-based access control to safeguard sensitive information.

Multi-Property Support:

  • For hotel chains or properties with multiple locations, Protel Air PMS can offer centralized management and reporting.

What is a Hotel PMS?

A Hotel Property Management System (PMS) is the nerve center of hotel operations. It's a software solution designed to streamline and automate various tasks essential for effective hotel management. PMS facilitates guest check-in and check-out, reservation management, room assignment, billing, and much more, all from a central interface. It serves as the beating heart of your property's daily activities.

Why do you Need a Hotel Property Management System (PMS)?

The need for a Hotel PMS is paramount in modern hotel management. It empowers hoteliers with tools to enhance guest experiences, streamline operations, and improve overall efficiency. By centralizing and automating core processes, it enables your staff to focus on delivering exceptional service, making the guest's stay memorable.



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Property Management Systems: Terms to Know

In the world of Property Management Systems (PMS), certain terms and concepts are key to understanding the system's functionality. Familiarize yourself with terms like "reservation management," "channel management," "front desk operations," and "housekeeping management." These terms are the building blocks of effective hotel management through PMS.

What is the difference between PMS and HMS (Hotel Management System)?

While PMS and HMS (Hotel Management System) are often used interchangeably, they serve different but complementary purposes:

  • PMS: Primarily focuses on managing guest reservations, room assignments, and billing. It acts as the operational hub of a hotel.


  • HMS: Encompasses broader functions, including PMS, and includes activities like strategic planning, marketing, and financial management. It's more comprehensive in scope.

Understanding the distinction is essential when choosing the right system for your hotel's specific needs.

Benefits of Using a Hotel Management System

The advantages of implementing a Hotel Management System, particularly a PMS, in your hotel are manifold:

  • Streamlined Operations: Automate check-ins, check-outs, and reservation management, saving time and reducing errors.

  • Enhanced Guest Experience: By freeing up staff from administrative tasks, you can focus on delivering exceptional service, ensuring guests leave with lasting impressions.

  • Improved Efficiency: Manage housekeeping, maintenance, and billing seamlessly, ensuring your hotel runs like a well-oiled machine.

  • Data-Driven Decision-Making: Access valuable insights into guest preferences, occupancy rates, and revenue streams. Make informed decisions to boost profitability.

  • Integrated Channel Management: Easily connect with online travel agencies (OTAs) and manage your rates and inventory from a centralized platform.

  • Financial Accuracy: Eliminate billing discrepancies and ensure that financial transactions are accurate.

Alexa Young, CA

We saw an instant improvement after implementing our Hotel Management Software, numerous gaps for improvement.

Morgan James, NY

Simple, fast and considerably less paper to keep track of. Keeping an old boy like me up to date with tech!

Lisa Driver, MI

Happy with the entire process for a small business, less admin for me and more free time to focus on growth, thanks guys.

Hotel Property Management System Integration

Integration is key in today's technology-driven world. Your PMS should seamlessly connect with other hotel systems, such as your central reservation system, point-of-sale, and customer relationship management tools. Integration enhances efficiency and data accuracy by ensuring that various systems work harmoniously, resulting in an exceptional guest experience.

Embark on a journey to modernize your hotel management with our Hotel Property Management System. We're here to guide you through the process and demonstrate how our PMS can transform your hotel's operations, making them more efficient, guest-centric, and profitable. Contact us to explore the possibilities today.

Frequently Asked Questions

What is a hotel property management system?

A Hotel Property Management System (PMS) is a comprehensive software solution used by hotels to manage their day-to-day operations efficiently. It acts as the central hub for tasks like guest check-in and check-out, reservation management, room assignment, billing, and more. Essentially, it helps hotels streamline their processes, enhance guest experiences, and improve operational efficiency.

What are the five modules of PMS?

The five core modules of a Hotel Property Management System typically include:

  • Front Desk Operations: Managing guest check-ins, check-outs, room assignments, and handling guest requests.

  • Reservation Management: Handling reservations, availability, and ensuring accurate room allocation.

  • Housekeeping Management: Coordinating housekeeping tasks, ensuring rooms are clean and ready for guest arrivals.

  • Billing and Invoicing: Managing guest charges, invoicing, and payment processing.

  • Reporting and Analytics: Providing insights into hotel performance, occupancy rates, and revenue streams.

  • These modules collectively form the backbone of a robust PMS.

Why do hotels use PMS?

Hotels use PMS for several reasons:

  • Streamlined Operations: PMS automates and centralizes core functions, reducing manual work and improving efficiency.

  • Enhanced Guest Experience: By automating administrative tasks, staff can focus on providing better guest service.

  • Efficiency: Efficient management of reservations, billing, and maintenance.

  • Data-Driven Decisions: PMS offers valuable insights into guest preferences and business performance, aiding in decision-making.

  • Integrated Channel Management: Easy connectivity with online travel agencies (OTAs) and revenue management systems.

  • Financial Accuracy: Reduces billing discrepancies and ensures financial transactions are accurate.

What is the difference between PMS and HMS (Hotel Management System)?

The difference lies in their scope:

  • PMS (Property Management System): Focuses on operational tasks like guest reservations, room assignments, and billing. It serves as the core system for day-to-day hotel operations.

  • HMS (Hotel Management System): Encompasses a broader range of functions, including those of a PMS but extends to areas like strategic planning, marketing, and financial management. HMS offers a more comprehensive view of the hotel's management and operations.

What is a hotel PMS? Key functions and top software providers

A hotel PMS is a software solution with key functions that include guest check-in and check-out, reservation management, room allocation, billing, and reporting. Top software providers in the hospitality industry offering PMS solutions include Oracle Hospitality OPERA, Cloudbeds, eZee Absolute, RMS Cloud, and innRoad, among others.


These providers offer a range of PMS options to cater to the diverse needs of the hotel industry, from small boutique hotels to large chains.

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